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2024 Prediction: Increasing Adoption of Cybersecurity Tools Will Exacerbate the End-User Experience

In the rapidly evolving landscape of cybersecurity, it's important for organizations to stay up to date on how they approach their digital defenses and cybersecurity tools deployment in 2024.

We heard from Amitabh Sinha, Co-Founder and CEO of Workspot, who highlighted the delicate balance between security and user experience that organizations should consider in the new year.

Amitabh Sinha, CEO of Workspot,

"Zero-day patches, security tool updates, application updates, driver updates, and more, are compromising the user experience every day. Nearly 75% of CISOs say that employees in their organization are frustrated with current security policies that are taking a toll on their productivity. As companies continue implementing these layered security protocols to safeguard their systems, users will increasingly encounter friction in their daily work interactions.

This growing user dissatisfaction could pose a significant risk to organizations’ employee retention, and as we move into 2024, we will see workers be more reluctant to tolerate cumbersome software updates, patches, and security measures that hinder their ability to work efficiently. Organizations will need to take a holistic approach that does not compromise security nor the end-user experience to keep their employees happy. This requires tools that help them monitor end-user satisfaction and productivity, and understand the impact of frequent, disruptive updates on their users."

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