DuploCloud Unveils AI-Driven DevOps Help Desk to Eliminate Script Fatigue and Accelerate Compliance

In a move that could reshape how companies tackle DevOps complexity, DuploCloud today launched what it’s calling the industry’s first Agentic DevOps Help Desk—an AI-native system designed to offload manual infrastructure work from engineers and supercharge automation at scale.

The platform turns traditional help desk models on their head. Instead of creating support tickets and waiting hours—or days—for a DevOps engineer to respond, users interact with a network of intelligent AI agents capable of executing tasks, resolving issues, and orchestrating infrastructure changes in real time.

At its core, the new offering lets engineers build AI agents instead of scripts, opening the door for real-time problem-solving and dramatically reduced operational overhead.

“Building and operating cloud infrastructure continues to grow in complexity,” said Venkat Thiruvengadam, Founder and CEO of DuploCloud. “The pace of DevOps automation constantly lags behind the ever-changing engineering and security needs of cloud infrastructure. Meaningful developer self-service remains elusive.”

A New Blueprint for Developer Self-Service

The Agentic Help Desk isn't just another chatbot wrapped in DevOps branding. It's built atop DuploCloud’s existing automation platform, already trusted by hundreds of fast-scaling startups and enterprises alike for managing everything from Kubernetes clusters and CI/CD pipelines to multi-cloud compliance.

What’s new is the real-time orchestration layer: users type requests in plain English, agents interpret and act on them, and everything happens inside a secure, audit-friendly interface with optional human oversight. The system handles everything from deploying cloud-native apps to debugging latency issues—and even escalates issues or coordinates across agents when needed.

An Automation Studio and centralized MCP server power the backend, with out-of-the-box integrations for popular infrastructure systems and security frameworks.

The benefits, according to early adopters, are significant:

• Up to 80% of DevSecOps tasks automated

• New app onboarding reduced from weeks to minutes

• Time to compliance slashed for frameworks like SOC2 and HIPAA

AI, Not Just for Chat—But for Cloud Ops

The announcement signals a broader shift in how AI is being used in infrastructure. While many companies are still focused on AI copilots for code, DuploCloud is planting a flag in a different territory: AI for live, executable DevOps tasks.

The Agentic Help Desk leans on years of pattern recognition across thousands of cloud environments DuploCloud has already managed. That deep operational exposure gave the company a massive training ground—and a competitive edge in building an AI model that actually understands the nuance of real-world DevOps workflows.

“DuploCloud’s AI DevOps Help Desk represents a strategic leap forward in how DevOps is executed,” Thiruvengadam added. “Achieving unprecedented speed, efficiency, and reliability, fundamentally reshaping cloud operations.”

From Reactive to Proactive

What sets the platform apart is its vision of infrastructure management as a collaborative system of intelligent agents, where human engineers serve as architects and overseers rather than ticket-resolvers. That vision could be especially appealing in a market where hiring DevOps talent remains a costly challenge, and security demands only grow more complex.

DuploCloud’s AI DevOps Help Desk is now available as part of its core platform. With automation, compliance, and self-service wrapped into a single agentic workflow, it may just become the blueprint for the next evolution of cloud operations.

More technical deep-dive available in DuploCloud’s launch blog.