Spencer Ingram, Newly Appointed SVP of Operations, Trustwave: XDR Is the Present and Future

As a managed security services provider (MSSP), you are expected to be right all of the time. A malicious attacker only has to be right once to successfully break into an organization's environment. This means that having world-class operations with rich, timely threat intelligence is absolutely critical to the success of a top MSSP.


Trustwave recently appointed former IBM and Secureworks leader Spencer Ingram as its SVP of Operations to continue to elevate the company's leading managed security services.


We spoke with Spencer to discuss how he plans to drive the Trustwave MSS team to continue to evolve with the needs of customers and the market to combat the new advanced threat landscape.

Congratulations on joining Trustwave. Can you tell us a little about your background?


I previously served in MSS leadership positions at IBM and Secureworks, where I led global teams across client on-boarding, security engineering, operations, security information and event management (SIEM), client success, and service desk and vulnerability management to provide service delivery to thousands of global clients, representing hundreds of millions in annualized subscription revenue. At Secureworks, I drove the significant expansion of gross margin and served as the key operational delivery lead during the company's initial public offering (IPO).


I am passionate about building a winning team culture and optimizing MSS processes and procedures so Trustwave can provide the very best protection for its clients across the globe.

On the personal side, I am an active video game competitor, saltwater fisherman, scuba diver and avid book reader. I especially enjoy novels focused on the U.S. Revolutio